FAQ Blog Posts

Alerts – Why should I acknowledge alerts?

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Acknowledging an alert tells the system that you’re aware of the issue, preventing duplicate notifications for […]

by James FarmerFAQNovember 14 2025 Alerts – How do I view alerts?

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When you have active alerts, the alert icon at the top of the screen will display […]

by James FarmerFAQNovember 14 2025 Alerts – How do I stop alerts from coming to me?

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There are a few ways to manage or stop alerts. If you want to stop all […]

by James FarmerFAQNovember 14 2025 Alerts – What controls the alerts?

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All alerts are automatically generated by our processing system based on specific parameters known as setpoints. […]

by James FarmerFAQNovember 14 2025 Alerts – What are Alerts?

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Alerts are one-way notifications used to keep you informed about your system’s activity and status. They […]

by James FarmerFAQNovember 14 2025 In-App – How do I update the data on the home screen for my units?

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To update your system data on mobile, simply pull down from the middle of the screen […]

by James FarmerFAQNovember 14 2025 In-App – What does everything on the main screen mean?

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The main screen provides a detailed snapshot of your system’s current operating data — it is […]

by James FarmerFAQNovember 14 2025 In-App – How do I select a system?

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To select a system, first choose the location from the location menu. Once a location is […]

by James FarmerFAQNovember 14 2025 Info – What is done with the data you collect?

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We collect system and performance data solely to improve service accuracy and reliability. This information helps […]

by James FarmerFAQNovember 14 2025 Info – How safe is my data?

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Your data is fully encrypted and stored securely in our cloud-based database. We follow industry-standard security […]

by James FarmerFAQNovember 14 2025